Talk:"Interstellar Tanabata Festival: Tale of Yggdrasil"/@comment-24672550-20140808233607/@comment-17760674-20140809035916

This isn't complaining over little things, though. I also don't understand complainhg about every little thing but this is something pretty big D:

There's a whale who got banned for two weeks for supposedly obtaining gold illegally. (The reason was written in Chinese when he uses a phone in English, but that's kindaaaaa beside the point.) Thing is, he obtained the gold legally; he even got the billing numbers and all that when he contacted Zynga billing. But when he presented it to AGG customer support? Nope, they give him some BS that was too fail for me to remember orz and then they suddenly said that he was banned for too many requests?? Wtf 1) why didn't they say that in the reason when he opened up AGG in the first place, 2) two weeks is kinda harsh for too many requests, 3) it appears that they didn't bother calling zynga billing to confirm that the guy obtained his gold legally, even after he presented his proof with the billing numbers and all.

Then there's another case where someone tried to send tickets for an issue but got 2-3 apparently contradicting reasons that the issue couldn't be fixed, even after the guy showed proof that yes, the issue should have actually been fixable because two other people had the same issue fixed only last month. Did I mention that one time, they had "forgotten" him? Yeah, he sent a ticket asking why he got no reply after like a week and they said that. Okay wtf 1) don't they have some system of marking tickets as solved/unsolved and 2) did the entire team collectively forget him o___e

And then AGG support can't even give straight answers for benign issues. (See my post on Milky Way's page from a few days ago.)

On phone; sorry for mistakes I didn't catch