User blog comment:Koishii~/Uggghhh..../@comment-22768293-20131112033826

I think sending your infomation through the phone is better than using the computer, because I got help in about 2 days when I did. I went to the support site where they basically tell you to help each other and the phone number is for gold problems only. I been to the forum but I dont think the mods helped at all. But when I went to customer support in settings on the phone I got help from two people. You have to put in ALL of the infomation you would know via email, and list two of your crewmates, then get a facebook account.

I hope your crewmates know you because they ask them questions about you. It took me a week and two days total without a facebook account to get back playing. I missed the end of the anima tower event and all of the first guild conquest event. I hope you get back faster than I. Good luck.