Board Thread:General Discussion/@comment-10443859-20130628091208/@comment-3582535-20130806230722

@WC:

Palmple finally replied.

First, if you decide to e-mail them, send it to help_glo@palmple.com. If you send it to help@palmple.com, then it will "go directly to our Korean game service teams and may delay how quickly we can investigate and respond to your issue ."

Second, regarding the crashing of the tutorial screen:

We have been receiving reports of some users encountering a ‘freeze’ or 'game crash' while playing when their device is out of RAM. We recommend you first make sure you have enough RAM by closing all other app processes on your phone then restarting Devil Maker to try playing again.

While this generally stops most game crashes with the Explore/Tutorial there are some related, known issues that we are still in the process of investigating and fixing. We understand that being unable to play the game is very frustrating and we are working to resolve this as soon as possible. Unfortunately, we cannot provide a completion date at this time. In order to prevent confusing or disappointing our users we avoid setting a time frame until we are sure that we can fulfill our promise.

I tried closing other app processes. I even tried using a RAM booster, but the RAM wasn't enough. It still crashed at the tutorial for me.

I've already sent a follow-up e-mail asking for how much RAM the game requires. I fear, though, that I will have no other choice but to buy a new phone, which I cannot do for now due to limited family funds.