User blog:MoraeLee/Guideline in Making Reports to Zynga Customer Service Team

REMINDER: This guideline is based on my experience with Zynga Customer Service (CS)!



1'''. Where to make a report to Zynga?'''

-           Customer Support: Basically it’s useless to make a report there as what I observed no customer service personnel answer your questions there.

-           Contact (Settings -> FAQ -> Contact)





















'''2. '''

<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0level1lfo1">'''1. How I write a report to zynga?'''

<p class="MsoListParagraphCxSpMiddle">Basically I’ll be nice to them in hope they will give me some compensation, XD and yes I got a little compensations from them when I’m nice to them in my report. LOL. Experiment tested, hehe…

<p class="MsoListParagraphCxSpMiddle">

<p class="MsoListParagraphCxSpMiddle">My format of report:

<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level1lfo2">      -            Greetings

<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level1lfo2">      -           Tell them your customer number

<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level1lfo2">      -           Specify the problem you facing in details

<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level2lfo2"> o    For example like missing of gold

<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level3lfo2"> §   Hi! Good day, I’m xxxxx, customer number: xxxxxxxxxxxxxxx. I had just purchase 9000 gold at 8pm GMT+8 and I’m using Android version 4.2 Samsung Galaxy Note 2. However I didn’t receive the gold I had bought. Please check it for me. Thanks!

<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level2lfo2"> o    So it’s basically what I write when I make a report. Specify the problem, the time the problem occurs together with your timezone, what version on IOS or Android you using and what is your phone model. By giving them more details it’s actually helps in reducing the time they need in helping to solve your problems. ^^

<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level2lfo2"> o    If you are reporting the problem occurs in the guild system, give the your customer number and your guild name.

<p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level1lfo2">-           After the customer service personnel replied your email, they usually will request a screenshot for the problems.

<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.25in;mso-add-space: auto;text-indent:-.25in;mso-list:l0level2lfo2"> o    In cases of gold missing, usually they will ask for the proof that you really did the purchases, what I usually do is I’ll provide them a screenshot of the Google Play Order Receipt since I’m using Google Wallet.

<p class="MsoListParagraphCxSpLast" style="margin-left:1.25in;mso-add-space:auto; text-indent:-.25in;mso-list:l0level2lfo2"> o    For rewards, take a screenshot when you got it and send the screenshot of the rewards you get together with the details of the photo. Example as below:

<p class="MsoListParagraphCxSpLast" style="margin-left:1.25in;mso-add-space:auto; text-indent:-.25in;mso-list:l0level2lfo2"> i provided the LHS screenshot to the CS personnel when i complained to them when they banned me because i was a hacker, ==. So i provided them a screenshot of the banned and the details of the screenshot as the personnel want to know since when i was  being banned.

So basically, this is my experience. Just hope by sharing it out, enable others to know where to make the report.

Last but not least, jolt down your customer number and link your account with your account just in case if anythings happen with your handphone.

Thanks and have fun guys! ^^