Board Thread:Request for Chat Mod, Rollbacker & Admin/@comment-153.185.220.102-20140424014336/@comment-98.208.101.64-20140424015413

Go Settings > FAQ > Contact > Input your email and customer number, then describe your situation to them. They should respond to you within 24 hours. Also, take a screenshot of your balance sheet for evidence that you purchased gold in case they ask for it.

I had that issue when I bought 2000 gold yesterday (this seems to happen to me a lot before a new event starts), and they reimbursed me for the missing 2000 gold + gave me an extra 100 free gold for being a valued customer.