Board Thread:General Discussion/@comment-50.9.230.229-20131215022332/@comment-184.63.33.59-20131219050253

Ive experiencing the same issue myself since 12/12/13. Game says "hacker" on the screen. I don't even know how to hack and wouldn't as I've invested many many hours in the game since I started playing last year. Everytime I'm unbanned I get banned again after playing the game for about 10 minutes. The bans last 24 hours at a time. I tried to work with the Zynga customer support on this issue. I got someone named Emil who just went back and forth with me accusing me of, and I quote, "illegal actions". Of course, every time I asked what these illegal activities were that I'm being accused of he would not say, but just continue to refer to them as "illegal actions". What I found most suspicious in my experience with this problem is I was told my account "won't be getting unbanned anytime soon" in one of this Emil person's responses. This made me wonder if they were really looking into the problem since the ban only lasts a day (which I made clear to them). I'm pretty disappointed with their support staff right now for how they have treated my case. Plan to wait a bit then send a ticket in again and hope for someone else from the support staff that with act a little more professional. Anyway, as far as the bans go I have noticed, in my case, that they occur after I earn items like silver, magatamas, daemons, etc. from events; or daemons and sealstones from the story mode.