Talk:General Info/@comment-50.90.234.196-20131207210305/@comment-9447293-20140112034606

Maybe he has started playing, but stopped somewhere and hasn't reached level 5 yet. You might wanna check with him/her.

But if he has actually hit level 5 already, you can try contacting Zynga about it. And to answer your question, I haven't experienced something like this before...