Board Thread:General Discussion/@comment-97.90.132.56-20140208180030/@comment-24372182-20140213184714

Hi check out this post and follow the instructions on there, they've got a link to a form at the end if the in game one doesn't work; good luck and also try emailing the required details to support@zynga.com That's what worked for me; send them a couple of emails to get their attention :)

https://support.zynga.com/mobile/?path=#/articles/ayakashi/technicalhelp/article/How-to-revert-or-transfer-your-data-to-new-device-en_US-1377768042587#@4